Shipping policy

Last updated: September 29, 2026

Where we ship

We currently accept orders for delivery within the United States. Available shipping services depend on the product and delivery address. If your address is not supported at checkout, contact us before ordering. We do not currently offer international shipping, local delivery, or in-person pickup.

Made-to-order production

Your items are made after you order and are shipped directly by our production partners. Most items take approximately 2–7 business days to produce before dispatch. Production time is separate from carrier transit time and can vary by item, availability, and demand.

Shipping time and charges

For most standard U.S. shipments, carrier transit is approximately 2–5 business days after dispatch. Some products or destinations take longer. Check any product-specific or checkout delivery estimate for your order; those estimates take precedence over these general ranges.

Business days exclude weekends and public holidays. Production and delivery estimates are not guaranteed arrival dates. Please allow for both production and shipping when ordering for an event or gift.

Shipping charges are calculated from the products, quantities, and destination in your order and are shown at checkout before you pay. Any applicable taxes are also shown at checkout.

Tracking and separate packages

When your order ships, we will send a shipping notification with tracking information where available. Tracking may take time to update after a label is created. Items made by different production partners may arrive in separate packages, on different dates, with separate tracking numbers.

Address changes and cancellation requests

Check your delivery address and selected items carefully before paying. If you notice a mistake or want to cancel, email evelegallery@gmail.com immediately with your order number. We will try to help before production begins, but changes or cancellation cannot be guaranteed once production has started. A request is not confirmed until we notify you of the outcome.

Delays, missing packages, and failed delivery

If an order has not arrived within the estimate provided, or tracking shows a delivery problem, contact us so we can investigate with our production and delivery partners. For a package marked delivered but not received, check the delivery area, household members, and your local carrier, and let us know promptly.

If we cannot ship within the timeframe stated for your order, we will notify you of the delay, provide an updated shipping estimate, and explain your options to agree to the delay or cancel the unshipped items for a refund, as required by applicable law.

If delivery fails because an incorrect or incomplete address was supplied, contact us. We will explain any available remedy and any additional production or shipping cost before arranging a replacement. We will not charge an additional amount without your agreement.

Damaged or incorrect items

Please follow our Return and refund policy. Do not send items to the address on a shipping label or to our business mailing address without instructions from our support team.

Contact

Email evelegallery@gmail.com or use our contact form. Include your order number so we can locate your order.