Refund policy

Last updated: September 29, 2026

Our products are made to order. Please review the product details, size guide, and your selected options before placing an order.

Size, fit, and change of mind

We do not accept returns or exchanges because a correctly supplied item does not fit, you selected the wrong size or color, or you changed your mind.

For clothing, check the size guide on the product page before ordering. Compare the listed garment measurements with a similar item you already own and allow for any measurement tolerance stated in the guide. Fit can vary between product styles.

If you need help choosing a size, contact us before placing your order.

Damaged, defective, or incorrect items

If your order arrives damaged, has a manufacturing or printing defect, or contains the wrong item, size, or color compared with your order, email evelegallery@gmail.com as soon as possible and within 30 days of delivery.

Please include your order number, a short description of the issue, and clear photos of the item and the problem. For size-related errors, include a photo of the size label and relevant garment measurements.

We will review your request and arrange a replacement at no cost or a refund for a confirmed defect or order error. A refund will cover the affected item, applicable taxes, and shipping charges attributable to that item. We do not charge a restocking fee for these claims.

A garment that materially differs from the published measurements, beyond the stated tolerance, can also be reported as a product issue. This is different from choosing a size that does not suit your preferred fit.

Sending items back

Damaged or defective items do not need to be returned. Please do not send items to the address on the shipping label or to our business mailing address. Contact us first; we will provide instructions if a return is required and cover any required return shipping for an approved defect or order error.

Refunds

We will notify you of the outcome of your request. Approved refunds are issued to the original payment method. After a refund is issued, it may take up to 10 business days to appear, depending on your bank or payment provider. If it has not arrived after that time, contact evelegallery@gmail.com.

Your consumer rights

Nothing in this policy limits any rights or remedies you have under applicable consumer protection laws.

Contact

EVELE Love
Email: evelegallery@gmail.com
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